What is Auto-Replenishment?
You never have to worry about running out of dog food again. Auto-Replenishment is a convenient service that automatically delivers a new supply of your dog’s blend directly to your door – before your dog is scheduled to run out. We’ll send an email reminder 10 days before each order ships to check that your dog is ready for a new shipment. You can change the delivery frequency, next order date, or quantity of bags by visiting the Auto-Replenishment section of ‘My Account’. Changes to orders can be made up to 24 hours of the next scheduled order date. You can cancel at any time.
How do I enroll in Auto-Replenishment for a new blend I’m creating?
Signing up for Auto-Replenishment is simple! First, create your dog’s personalized blend as usual. Then, on the ‘Your Blend’ page, select the size/days’ supply of food you wish to order. If the size you selected is eligible for Auto-Replenishment, toggle the Auto-Replenishment button ON for that size option before you add it to the cart (the button will be blue if successfully selected). Then, complete the checkout process as usual. We’ll send you an email to confirm your Auto-Replenishment subscription and will ship your next supply of food right before you’re scheduled to run out.
How do I enroll in Auto-Replenishment for a blend that I’ve already created?
Log in to your account on the Just Right by Purina website and scroll down to your ‘Blend History’. (You can also access this ‘Blend History’ by going to ‘My Account’ and selecting ‘Ordered Blends’.) Click the ‘Reorder’ button next to the blend you wish to sign up for Auto-Replenishment, and we’ll place this blend into your shopping cart. From there, select the days’ supply of food you wish to order and toggle the Auto-Replenishment button for that size option if available (the button will be blue if successfully selected). Then, complete the checkout process as usual. We’ll send you an email to confirm your Auto-Replenishment subscription and will ship your next supply of food right before you’re scheduled to run out.
What will happen after I create a subscription?
After you join Auto-Replenishment, you will receive an email confirming your subscription. This email will include a link to access the ‘My Auto-Replenishment’ section where you can manage your future orders, subscription items and subscription account information. You can also manage these items when you sign in to My Account on the Just Right website.
We’ll place your Auto-Replenishment orders automatically according to your selected frequency, and you’ll only be billed on the day the order is shipped. Prior to each order, we will send you an email reminder. You’ll also receive email notifications regarding other important information related to your Auto-Replenishment account, such as if you cancel your subscription or confirmation when an order is placed successfully.
How much does Auto-Replenishment cost?
Enrolling in Auto-Replenishment is free, though we do require that you keep a credit card on file with us for recurring charges. Each time a new Auto-Replenishment order is processed for your dog’s blend, you’ll be charged the regular price of the blend and quantity that you ordered upon enrollment. Discounts and promotion codes that were applied on your first Auto-Replenishment don’t apply to all future orders in that subscription unless otherwise stated. And, as always, shipping is free for all blends of Just Right by Purina – including Auto-Replenishment orders.
When am I charged for my Auto-Replenishment orders?
You’ll be charged for an Auto-Replenishment order when that order ships. We’ll send you a confirmation email when your order has shipped so you can confirm the charges have been applied to your credit card.
How will I get notified about an upcoming order?
We’ll send you an upcoming order email approximately ten (10) days before your next Auto-Replenishment order is processed. When that next order is processed, we’ll send you another email to confirm the order has been placed. We’ll also send you a shipping notification email approximately 2-4 days after the order has been processed so you can track the delivery of your order.
How do I make changes to my Auto-Replenishment orders?
Once you’ve subscribed, Auto-Replenishment is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel a subscription by logging into your account. Please allow up to 24 hours for modifications or cancellations to be processed.
How do I change my order date?
Please visit the ‘My Next Order’ tab under ‘My Auto-Replenishment’. Click the Change Date button near the next order date then select a new date for your order. This will change the order date for the entire order. If an order contains multiple blends and you would only like to change the order date of just one blend, please visit the My Auto-Replenishment tab and identify the individual blend you want to modify. Click the next order date for the individual blend and select your desired next order date from the pop-up calendar. Please allow up to 24 hours for modifications or cancellations to be processed.
Can I skip a delivery of dog food?
Definitely! To skip an order, please visit the ‘My Next Order’ tab under ‘My Auto-Replenishment’. Click the ‘Skip Order’ button near the ‘Next Order Date’ to skip the entire order. Please allow up to 24 hours for modifications or cancellations to be processed.
How do I change the shipment frequency?
We understand that different dogs eat at different rates, so our estimated supply of food may need adjusting. To modify the delivery frequency for an Auto-Replenishment blend, please visit the ‘My Auto-Replenishment’ tab. On this tab, the current delivery frequency is displayed next to each subscribed blend in a drop down menu. Simply click the arrow of the frequency drop down next to the blend you want to modify. Please allow up to 24 hours for modifications or cancellations to be processed. Please note that the new frequency won’t go into effect until your next order is processed. If you need the new frequency to kick in right away, you’ll need to change the ‘Next Order Date’ or click ‘Send Now’ under the 'My Next Order' tab.
How do I cancel my subscription?
You can cancel your Auto-Replenishment subscription with us at any time. Sign in to your account and visit the ‘My Account’ page. From there, click on the ‘Manage Subscriptions’ tab in the left column. In ‘My Subscriptions’, you can view all of your existing Auto-Replenishment subscriptions. Select ‘Edit’ for the subscription that you wish to cancel, and then select ‘Cancel’ under the ‘Subscription Status’ section of the ‘Subscription Details’ page. You’ll no longer be enrolled in Auto-Replenishment for that blend. We’ll send you an email shortly after to confirm your cancellation. We’re sorry to see you go!
I need more of my dog’s blend, but my next Auto-Replenishment order won’t make it in time. What do I do?
If you still have a few days’ supply left of your dog’s blend, you can change the date of the next order to an earlier date. Plus, you can change the order frequency of your dog’s blend to suit his unique eating schedule. Please allow up to 24 hours for modifications or cancellations to be processed.
However, if your dog’s blend still won’t arrive soon enough after changing the order date, please contact us as soon as possible and we’ll be happy to make sure your dog gets his favorite food in time.
What is the difference between the 'My Next Order' and 'My Subscriptions tabs?
The ‘My Next Order’ tab shows the details for your next scheduled order. An order contains every blend that’s scheduled for Auto-Replenishment on the same order date, and that have the same shipping address, billing address, and payment information.
The ‘My Subscriptions’ tab displays individual blends enrolled in Auto-Replenishment. This tab also includes all associated details for that blend including next order date, delivery frequency, quantity, and shipping address.
How do I edit the shipping and/or billing address associated with my Auto-Replenishment subscription?
To review or modify your Auto-Replenishment account information, login to your account and view the ‘My Account’ section. There, you can change your billing and shipping addresses. Please remember to press ‘OK’ and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.
How do I edit the payment information associated with my Auto-Replenishment subscription?
To update your payment information, log in to your account and visit the ‘Payment Options’ page, found in the left-hand column. Here, you can edit an existing credit card’s information, delete an existing credit card, or add a new credit card to your account. The credit card that you used when first enrolling in Auto-Replenishment will be the payment method associated with your Auto-Replenishment subscription.
How do I check the payment history for my Auto-Replenishment subscription(s)?
To view the payment history for your Auto-Replenishment orders, log in to your account and visit the ‘Ordered Blends’ page, found in the left-hand column. From there, you’ll be able to see the payment details of each previously ordered blend.
Why is Auto-Replenishment unavailable when I order my dog’s blend?
When you’re selecting the size/days’ supply of food on the Your Blend page, you might notice that some or all of the sizes/quantities of your blend are unavailable for Auto-Replenishment. Due to the turnaround time required for processing your dog’s personalized blend, certain supply sizes are not available for Auto-Replenishment. But don’t worry! When you place your order, we’ll still send you friendly reminders to reorder more of your dog’s blend when we know you’re close to running out of food, and you’ll still get free shipping with every order.
Can I enroll in Auto-Replenishment for multiple dogs?
Yes! Auto-Replenishment subscriptions are specific to each blend, so you can have different subscriptions for different dogs and blends. When you create and add a blend to your cart, be sure to select the Auto-Replenishment subscription option (if available) each time you add a blend. You can manage these subscriptions at any time through the ‘My Subscriptions’ tab of your ‘My Account’ page.
I have a Just Right by Purina promotion code. Can I use it when I sign up for Auto-Replenishment?
Absolutely! When placing your first Auto-Replenishment order, make sure to enter the promotion code you have on the ‘Checkout’ page and we’ll process the discount with that order. Please note that promotion codes used when enrolling in Auto-Replenishment do not apply across all future orders in that Auto-Replenishment subscription. This means that the discount will apply to your first transaction, but all subsequent Auto-Replenishment orders will be charged at the normal price.
I received an email that something went wrong with my Auto-Replenishment subscription. What should I do?
Please log in to your Just Right by Purina account and verify that all payment information, shipping information, and billing information is correct. If you can’t find any issues after checking, please contact us as soon as you receive that email and we’ll work to get the problem resolved as soon as possible.