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We have a small but mighty team of customer care experts ready to talk about your dog. Fill in your details below and we will get back to you within 24 hours or on the next available business day.

Frequently Asked Questions

Where is your food made?

Just Right blends are proudly manufactured in company-owned facilities in Clinton, Iowa under strict quality control practices.

Will you ship product to Alaska, Hawaii, Puerto Rico, APOs, PO boxes or FPOs?

We are unable to ship to Alaska, Hawaii, Puerto Rico, APOs, PO boxes, and FPOs at this time. 

How quickly can I receive my dog's blend?

After you place your order, we will create your dog's personalized blend. Orders placed after 5pm EST, or on a weekend, will be created the next available business day. Once we ship your order, it should arrive at your door in approximately 3-5 days via UPS.

Can you build a personalized blend for my dog without grain?

Yes. If you would like your dog to avoid grain in their diet, we can accommodate that preference! We formulate most of our products with grains because they provide needed nutrients as part of a nutritionally complete and balanced diet. However, we recognize that you may desire a grain-free diet for your pets(s), so we do offer the option to exclude grains from your dogs’ personalized blend.

Our grain-free formulas contain alternative sources of carbohydrates, including cassava root flour and pea starch. Learn more about all of our Just Right ingredients, including grain-free carbohydrate sources, in our Ingredients section.

How do I switch my dog's food to Just Right?

As with any new addition to your dog's diet, a slow transition to Just Right will help your dog avoid digestive upset.

We recommend making a gradual transition to Just Right over 7-10 days. Begin by adding a bit of the new blend to your dog's diet, and slowly introduce more each day. As you gradually replace their old food with their new Just Right blend, their system will have time to comfortably adjust. We recommend consulting your vet with specific questions about your dog's sensitivities, or if they experience stomach upset while transitioning to their new blend.

If you have more questions about transitioning your dog to their Just Right blend, please reach out to our Customer Care Team on the Contact Us page.

What is your money back guarantee?

We want both you and your dog to love your experiences with Just Right®. If either of you aren’t completely satisfied, let us know and we'll give you your money back – no questions asked! Simply email Care@JustRightPetFood.com within 60 days of your purchase date and we will take care of your refund.

How do I change my order date/shipment frequency?

To adjust the date of your next order:
1) Navigate to "My Account" > "My Pet Blends" > "Manage Subscription".
2) Select "Send Now" to send as soon as possible, or change the order date in the "Next Order Date" box. You must change your order date before the cut-off date for you order. Any changes made after the cut-off date will take effect for your next order.

To change your order date:
1) Navigate to "My Account" > "My Pet Blends" > "Manage Subscription" > Next Order Date".
2) Select your new date.
3) Confirm the change to update your order date.

Note: Updating the shipping date of your subscription will update the subscription cadence for future orders also.
You are not able to change the shipping frequency.

How do I make changes to my subscription blend?

How to edit your subscription blend:
1) Navigate to "My Account" > "My Pet Blends".
2) Select "Manage Subscription" for the blend you want to edit.
3) Open the "Your Dog's Profile" tab on the Pet Blend page.
4) Navigate to the field you want to update; select the pencil icon to edit your response.
5) Once you have completed your updates, scroll to the bottom and select "Update Blend" to save your changes.

NOTE: There are some changes that may require to you to update another answer before proceeding. The impacted answers will show an error and ask you to update in order to save the change.

6) After you select "Update Blend," we'll ask you to confirm your edits.

NOTE: Some changes may impact the price of your dog's blend. We will inform you of any price changes.

7) To save the edit, select "Confirm Blend Update". To cancel the edits, select "Cancel" or the "X" in the upper right corner of the popup window.

How do I edit payment information associated with a subscription?

To edit the payment information associated with a subscription, you first need to add the new credit card you want to use to your account. You can easily add a new credit card to your account with these steps:

1) Navigate to "My Account" > "Manage Credit Cards".
2) Select "Add a New Credit Card".
3) Enter card details, select "Save Credit Card".

Once your new credit card has been added, follow the next steps to update the form of payment tied to a subscription:

1) Navigate "My Account" > "My Pet Blends".
2) Find the blend you want to update payment info for, then select "Manage Subscription".
3) Open the "Billing & Shipping" tab.
4) Select a "Saved Form of Payment" then select "Save Changes".

How do I cancel a subscription?

To cancel a subscription:
1) Navigate to "My Account" > "My Pet Blends" > "Manage Subscription".
2) Select "Cancel Subscription".

You must cancel your order by the cut off date shown in the "Next Order Date" box. Any cancellations placed after the order cut off date will take effect for the next order cycle.

Changed your mind? To reactivate a subscription:
1) Navigate to "My Account" >" My Pet Blends" > "Manage Subscription".
2) Select "re-activate".

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