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Frequently Asked Questions

Where is your food made?

Just Right products are proudly manufactured in company-owned facilities in Clinton, Iowa under strict quality control practices.

How much does a subscription cost? Can I buy Just Right without a subscription?

Just Right is only available as a monthly subscription. (You are free to adjust or cancel your subscription at any time.) Since your blend is unique to your dog, the monthly Just Right dog food subscription price varies based on your dog's size and individual needs.

Though every dog is different, we tend to see the average prices by breed size below. Get started today to find your dog's personalized subscription plan and price.

Just Right Average Monthly Subscription Prices:

  • Toy Dogs: $24.58
  • Small Dogs: $30.82
  • Medium Dogs: $48.37
  • Large Dogs: $66.53
  • Extra Large Dogs: $80.39
Can Just Right address my dog’s health needs?

One of the many benefits to building a personalized dog food blend with Just Right is the ability to support your dog’s unique needs. Some of the more common nutritional needs we support include:

  • Digestive health
  • Ideal weight
  • Dry skin and dull coat
  • Ingredient preferences
  • Joint health
  • Lifestage needs (from senior to puppy!)

Just Right is not intended to treat diagnosed health conditions like bladder stones, diabetes, or liver disease. Contact us to learn more.

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How do I change/reschedule my next order date?

To change the date of your next order:
1) Navigate to "My Account" > "Pet Subscriptions" > "Manage Subscription".
2) Click "Reschedule" and select your preferred option.
a) Select "Send Now" to send your order immediately. 
b) Select "Delay 1 Week" or "Skip Next Order" to delay the date of your next order.
c) Select "Select Custom Date" to choose a custom date from the calendar. 
3) Click "Apply". Your subscription will update to reflect the change.

Note: You must change your order date before the cut-off date for your order. Any changes made after the cut-off date will take effect for your next order. Orders typically ship on the next available business day after the order date. Updating your order date will automatically adjust the schedule for future orders.

Can you build a personalized blend for my dog without grain?

Yes. If you would like your dog to avoid grain in their diet, we can accommodate that preference! We formulate most of our products with grains because they provide needed nutrients as part of a nutritionally complete and balanced diet. However, we recognize that you may desire a grain-free diet for your pet(s), so we do offer the option to exclude grains from your dog's personalized blend.

Our grain-free formulas contain alternative sources of carbohydrates, including cassava root flour and pea starch. Learn more about all of our Just Right ingredients, including grain-free carbohydrate sources, in our Ingredients section.

My dog is a picky eater, how can I be sure they will like their blend?

A great place to start is by building a tasty Just Right blend through our 5-minute quiz. Your dog’s blend is personalized with their preferred ingredients, ideal kibble size, and custom feeding plan. Give your dog time to adjust to their new food. Their pickiness may just be related to unfamiliarity!

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Try these tips if your dog is a picky eater:

  • Keep treats to a minimum – Your dog is a good dog! But treats should only account for 10% of your dog’s daily calories. Otherwise, they may lose interest in their food. Talk to your veterinarian if you need further guidance.
  • Explore new textures – Your dog may prefer a softer food or more variety. Try softening their kibble by adding a little water or build a blend with added ingredients, such as peas, carrots, sweet potatoes, meaty pieces or apples, to bring flavor and texture.
  • Make meals fun – Try a puzzle feeder to get your dog engaged in their meal.

If your dog isn’t eating, or you’ve noticed changes in their appetite, consult your vet.

Will you ship product to Alaska, Hawaii, Puerto Rico, APOs, PO boxes or FPOs?

We are unable to ship to Alaska, Hawaii, Puerto Rico, APOs, PO boxes, and FPOs at this time. 

How do I make changes to my subscription blend?

How to edit your subscription blend:
1) Navigate to "My Account" > "Pet Subscriptions".
2) Select "Manage Subscription" for the blend you want to edit.
3) Open the "Your Dog's Profile" tab on the Pet Subscriptions page.
4) Navigate to the field you want to update; select the pencil icon to edit your response.
5) Once you have completed your updates, scroll to the bottom and select "Update Blend" to save your changes.

NOTE: There are some changes that may require to you to update another answer before proceeding. The impacted answers will show an error and ask you to update in order to save the change.

6) After you select "Update Blend," we'll ask you to confirm your edits.

NOTE: Some changes may impact the price of your dog's blend. We will inform you of any price changes.

7) To save the edit, select "Confirm Blend Update". To cancel the edits, select "Cancel" or the "X" in the upper right corner of the popup window.

How do I cancel a subscription?

To cancel a subscription:
1) Navigate to "My Account" > "Pet Subscriptions" > "Manage Subscription".
2) Select "Cancel Subscription".

You must cancel your order by the next order date. Any cancellations placed after the order cut off date will take effect for the next order cycle.

Changed your mind? To reactivate a subscription:
1) Navigate to "My Account" >" Pet Subscriptions" > "Manage Subscription".
2) Select "re-activate".

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