Natural Dog Food + Vitamins & Minerals

Website Issues

    1. How do I change my email address and/or password for my registered account?

      Log in to your existing Just Right by Purina account and click on My Account in the top navigation. In the My Account section, click on Account Info. On this page, click the Edit link next to the My Info section to change the name and email address associated with your account. When your edits are complete, click Save next to that section. To change your password, click Reset next to the Password section on this page and enter a new password. Then, click Save.

    2. How do I change my billing address?

      Log in to your existing account and click on My Account in the top navigation to access your account settings. On the My Account page, cilck on Account Info and scroll down to the Addresses section, where you'll see your default billing and shipping addresses. From there, you can select Edit for the default billing address and make your edits. Click Save after your changes are made to complete the updates. In this section, you can also select Add New Address and enter a new address to save as your default billing address.

    3. I submitted my order and need to update my shipping address. How do I do this?

      Please contact our team immediately via phone at 1-855-842-0493, email, or Live Chat with your order number ready, and we will be happy to assist you.

    4. How do I create an account?

      To create an account with Just Right, click Sign In at the top of any page on our site and you’ll be directed to the account creation page. On that page, you can choose to create an account with an email address and password or through your Facebook or Twitter account.

    5. Do I have to register to place an order?

      In order to better serve you through order tracking and the ability to save your blends, addresses, and more, you are required to create an account when placing an order on JustRightPetFood.com. You can easily create an account using a username and password, or by signing in with your Facebook, Twitter, or Google+ account.

    6. Can I save a blend I've created without placing an order for it?

      Absolutely. After you create a blend for your dog, we offer you the option to save your blend so you can come back to our site at a later time to easily update or purchase your blend without having to create it again. To save your blend, begin by creating a blend for your dog as usual. On the Blend Details page, click on the Save For Later button under your blend description to save that blend. If you're logged in, the blend will be saved to your account. If you aren't logged in, you will need to sign in using your username/password or your Facebook or Twitter account to save your blend.

    7. Do I have to have an account on your site to save a blend?

      Yes, you must create an account on our site using a username/password or your Facebook or Twitter account in order to save a blend. Creating an account allows us to store the blends you create and save directly into your account so you can easily access, update, and order at any time. 

    8. How do I access blends that I've previously saved?

      To access your saved blends, log in to your Just Right by Purina account and click on My Account in the top navigation. In the My Account section, click on My Dogs. There, you'll be able to view the blend(s) that you have saved or purchased for your dog(s). On this page, you can easily add your saved blends to your cart by clicking Add to Cart, or view each blend's details by clicking View.

    9. Why am I required to set security questions when creating my account?

      In order to strengthen the security of your account and verify account access, you are required to select and set answers to two security questions when creating an account.

    10. When logging into my existing account, I'm required to set security questions. Why is this?

      In order to strengthen the security of your account, we have made updates to our site that require you to select and set answers to two security questions when accessing your existing account. When you attempt to log in, you will be asked to select and set answers for two security questions. Once you have selected your questions and submitted your answers, you will be successfully logged in. 

    11. How do I change my security questions and/or answers?

      To change the security questions or answers for your account, log in to your account and click on the My Account section. On the My Account page, click the Edit icon and scroll down to the Security Questions section. There, you can select new questions and/or update answers. When you’re finished making your edits, click the Save icon at the top, right side of the page to save your changes. 

    12. I've forgotten the answer(s) to the security questions for my account. How can I log in?

      If you’ve forgotten the answer(s) to your account security questions and are attempting to log in, please contact our team via phone at 1-855-842-0493, email, or Live Chat and we will assist you.

    13. I've forgotten my password. How can I retrieve it?

      Click Sign In at the top of our website and select Forgot Your Password on the sign in page. You’ll receive an email from us with a link to reset your password. When resetting your password, you will be required to answer or set security questions for your account. 

    14. I’m getting errors when entering information. What’s wrong?

      If you receive errors when using our website, please contact our team via phone at 1-855-842-0493, email, or Live Chat and we will be happy to troubleshoot this with you.

    15. Your website will not recognize my ID and Password. What’s wrong?

      To troubleshoot your ID and Password issues, please contact us via phone at 1-855-842-0493, email, or Live Chat and we will be happy to assist you.

    16. Your website timed out while I was in the middle of entering my order. Can you check and make sure it went through?

      We’re sorry you experienced that issue. If your order was successfully placed, you will receive an order confirmation email to confirm that the order was placed. If you believe you placed an order but did not receive a confirmation email, please contact our team via phone at 1-855-842-0493, email, or Live Chat and we will be happy to verify your order status with you.

    17. How can I be assured that your site is secure?

      In order to ensure that your personal data is protected, our website is secured by Authorize.Net SSL Certificates. The Authorize.Net Trust Seal appears in the lower right hand corner of our website.

    18. I’m having problems adding items to my Shopping Cart and/or checking out.

      If you’re experiencing issues with your shopping cart or checkout pages, please contact our team via phone at 1-855-842-0493, email, or Live Chat, and we will be happy to assist you.